Refund policy

Return & Refund Policy

Last Updated: May 12, 2025

Thank you for shopping with Dark Identity Designs at https://www.darkidentitydesigns.com.

Because most of our products are handcrafted and made to order, we do not accept returns or exchanges. Please read our policy below carefully before making a purchase.

🚫 No Returns or Exchanges

All sales are final unless an item arrives damaged or defective. This includes:

  • Custom or personalized items

  • Hand-painted, one-of-a-kind designs

  • Items made to your specifications

✅ Exceptions for Return or Replacement

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery so we can evaluate and resolve the issue.

To be eligible for a return under exception:

  • Contact must be made within 3 days of delivery

  • Item must be unused and in its original packaging

  • Clear photos of the issue must be provided

📧 Contact us at: darkidentityart@gmail.com

🔁 Order Cancellations

Orders may be canceled prior to shipping. Once your item is in production or has shipped, cancellation is no longer possible.

To request a cancellation, contact us via:

If approved, your refund will be processed within 14 business days using your original payment method.

📦 Returning Approved Items

If a return is approved under exception, the customer is responsible for return shipping costs. Please send returns to:

Dark Identity Designs
812 Earth Dr.
Vista, CA 92083
USA

We recommend using a trackable and insured shipping method. We are not responsible for lost or damaged returns and cannot issue a refund until the item is received in its original condition.

⚠️ Disclaimer

Due to the nature of handcrafted and custom work, slight variations in texture, color, and finish are normal and not considered defects.

📨 Need Help?

If you have any questions about your order or this policy, feel free to reach out: